Refund policy
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Contact us at customercare@ovaldispensers.com before sending anything back — we'll confirm eligibility and provide return instructions.
Return Address
828 Hallmark Dr, Laredo, TX 78045, US
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Damaged or Defective Items
If your dispenser arrives damaged or defective, contact us within 7 days of delivery at customercare@ovaldispensers.com with photos of the damage. We'll arrange a replacement or refund at no cost to you.
Wholesale & Bulk Orders
Orders placed through our wholesale program are subject to the return terms agreed at time of quote. Contact your account representative or customercare@ovaldispensers.com to initiate a wholesale return.
Contact Us
Questions about your refund? Reach us at customercare@ovaldispensers.com or (956) 516-2734.